Terms of Service

Effective date: July 11, 2026 Last updated: July 11, 2026

Gensync Hiring is a business-to-business applicant-tracking and hiring platform operated by Gensync ("Gensync," "we," "us," or "our"). These Terms of Service ("Terms") govern access to and use of the Gensync Hiring platform available at app.gensync.ai and related services, sites, and applications (collectively, the "Service").

Plain-English summary (not a substitute for the full Terms): Gensync Hiring lets organizations post jobs, receive applications, evaluate candidates with AI assistance, schedule interviews, and communicate with applicants. If you use the Service on behalf of an organization, you agree to these Terms for that organization. The organization owns and controls its hiring data; we act as its service provider. Our AI features are assistive only — a human at the organization makes every hiring decision. If you are a job applicant submitting an application, the candidate-facing terms in Section 11 apply to you. How we handle personal data is described in our Privacy Policy, which is part of these Terms.

1. Acceptance of these Terms

By accessing or using the Service, creating an account, or submitting an application through the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, do not access or use the Service.

We may update these Terms as described in Section 20. Your continued use of the Service after an update takes effect constitutes acceptance of the updated Terms.

If a separate written agreement, order form, or master services agreement between your organization and Gensync ("Order Form") conflicts with these Terms, the Order Form controls for that organization to the extent of the conflict.

2. Eligibility and authority to bind

The Service is intended for business and professional use only. It is not directed to consumers or to individuals acting in a personal capacity, except that job applicants may submit applications as described in Section 11.

To register a Customer account or use the Service on behalf of an organization (a "Customer"), you represent and warrant that:

you are at least 18 years old and able to form a binding contract;
you are authorized to act on behalf of the Customer and to bind the Customer to these Terms; and
the information you provide is accurate and kept current.

If you do not have that authority, you may not create a Customer account or accept these Terms on the organization's behalf. "You" refers both to the individual using the Service and, where applicable, to the Customer on whose behalf the Service is used.

3. Accounts and organization administration

Account creation. Customer users register with a name and work email address and set a password. Authentication uses email and password only (minimum password length of twelve characters); the Service does not offer single sign-on. Email verification is required before an account becomes active.

Organization formation and administration. The first user who verifies an account from a given email domain becomes the administrator ("Org Admin") of the organization associated with that domain. The Org Admin can invite additional users, assign roles, and manage the organization's configuration and data. Roles determine what each user may see and do within the organization. The Customer is responsible for managing its users, roles, and the scope of access it grants, and for ensuring that only authorized personnel have access.

Account security. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must use a strong, unique password, keep it secret, and notify us promptly at legal@gensync.ai if you suspect unauthorized access or any security incident affecting your account. Gensync is not liable for loss arising from unauthorized use of credentials that you failed to keep secure.

4. The Service

The Service provides tools that enable a Customer to run a hiring process, including to:

create and publish job postings and public application pages;
collect and store candidate applications, including resumes, screening-question answers, and contact details;
evaluate candidates with AI assistance, including resume parsing, rubric-based scoring, and interview-transcript analysis;
schedule and conduct interviews, including (where the Customer connects a supported provider) calendar events, online meetings, and meeting transcripts;
store internal recruiter notes and maintain audit trails of hiring activity; and
communicate with candidates by email through the Service.

We may add, change, or remove features over time. We may also impose or adjust reasonable technical limits on the Service. We will not materially reduce the core functionality that a paying Customer is then using without reasonable notice.

5. Customer content and license

Ownership. As between the parties, the Customer owns all data, materials, and content that it or its users submit to, or generate within, the Service in connection with its hiring activities, including job postings, candidate applications and materials, recruiter notes, interview transcripts and analyses, email logs, and configuration ("Customer Content"). Candidate-submitted materials form part of the Customer Content that the Customer controls. Gensync claims no ownership of Customer Content.

License to Gensync. The Customer grants Gensync a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, process, display, and otherwise use Customer Content solely as necessary to provide, secure, maintain, and improve the Service for that Customer, to comply with law, and to enforce these Terms. This license includes processing Customer Content through the subprocessors described in our Privacy Policy. The license ends when the relevant Customer Content is deleted or the account is purged, except for copies retained transiently in backups or as required by law.

Aggregated and de-identified data. Gensync may generate aggregated or de-identified data derived from use of the Service that does not identify the Customer, any user, or any candidate, and may use such data to operate, analyze, and improve the Service. Gensync does not use Customer Content to train third-party foundation models, and does not sell Customer Content or personal information.

Customer responsibility for content. The Customer is responsible for the accuracy, quality, legality, and rights to use all Customer Content, and for having any necessary consents, notices, and legal bases to submit it to the Service and to have it processed as described in the Privacy Policy.

6. Acceptable use

You agree that you will not, and will not permit any user or third party to:

use the Service to violate any applicable law or regulation, including employment, anti-discrimination, data-protection, and privacy laws;
engage in unlawful discrimination in hiring, or use the Service in a manner that denies equal employment opportunity;
submit personal data about any individual without a lawful basis and any authority, consent, or notice required to do so;
scrape, crawl, harvest, or use automated means to extract data from the Service except through functionality we expressly provide;
probe, scan, or test the vulnerability of the Service, or breach or circumvent any security or authentication measure, tenant-isolation control, or access control;
access data belonging to another Customer, or attempt to do so;
upload or transmit malicious code, or interfere with or disrupt the integrity or performance of the Service;
reverse engineer, decompile, or disassemble the Service, or attempt to derive its source code, except to the extent this restriction is prohibited by law;
resell, sublicense, or provide the Service to third parties except as expressly permitted;
upload content that is unlawful, infringing, defamatory, or that you lack the right to submit; or
use the Service to send unsolicited bulk communications unrelated to a legitimate hiring process.

Employment-law compliance is the Customer's responsibility. The Customer, as the employer or prospective employer running its hiring process, is solely responsible for compliance with all laws applicable to that process, including equal-employment-opportunity and anti-discrimination laws, laws governing the use of automated tools in hiring (see Section 7), and data-protection laws such as the GDPR and applicable US state privacy laws. This includes obtaining and managing candidate consents and providing candidate notices where required, conducting any bias audits required by law, and meeting the Customer's obligations as a data controller. Gensync provides tooling and information to support these obligations but does not assume them.

We may suspend or restrict access to investigate suspected violations of this Section or to protect the Service, other Customers, or third parties, and will use reasonable efforts to notify the affected Customer.

7. AI features and automated processing

The Service uses artificial intelligence, including large language models provided by third parties, to assist Customers in their hiring processes. AI-assisted features include parsing resumes into text and structured profiles, scoring candidates against the Customer's rubric (including a numeric score with per-criterion rationale and supporting evidence), analyzing interview transcripts, and drafting interview guides and candidate communications.

Assistive only; human decision required. AI outputs are decision support only. They may be incomplete, inaccurate, biased, or otherwise unreliable, and are provided on an "as is" basis. The Service does not automatically reject, advance, rank-out, or otherwise make hiring decisions about any candidate. Every stage change and hiring decision is made by a human user of the Customer. The Customer must review AI outputs before relying on them and must not treat an AI score, recommendation, or analysis as the sole basis for any employment decision.

AI-in-hiring laws. Laws governing the use of automated or AI tools in hiring — such as New York City Local Law 144, Illinois laws addressing artificial intelligence and video interviews, the EU AI Act, and comparable laws elsewhere — may apply to the Customer's use of these features. Responsibility for compliance with those laws, including any required bias audits, candidate notices, disclosures, and opt-outs, rests with the Customer as the entity running the hiring process. Gensync provides tooling and information to support the Customer's compliance but is not the deployer or employer for these purposes.

Dictation. Where a user uses in-app voice dictation, audio is transcribed by a third-party speech-to-text provider and the audio is immediately discarded and not stored, as further described in our Privacy Policy.

8. Third-party services

The Service may interoperate with third-party services that the Customer chooses to connect. In particular, if a Customer connects Microsoft 365 or Microsoft Teams, the Service uses delegated authorization to access calendar, online-meeting, and meeting transcript and recording functionality. Use of any connected third-party service is subject to that provider's own terms and privacy practices, including Microsoft's terms for Microsoft services. Gensync is not responsible for third-party services, and their availability, functionality, and data practices are outside our control. You are responsible for maintaining any third-party accounts and for your compliance with the applicable third-party terms.

9. Fees

Access to the Service is provided under the plan or Order Form agreed between the Customer and Gensync. Some Customers may use the Service under a free plan or trial; others may use it under a paid plan. Where fees apply, the Customer agrees to pay all fees for the applicable plan or Order Form in accordance with its terms. Unless the applicable plan or Order Form states otherwise:

fees are stated exclusive of taxes, and the Customer is responsible for applicable taxes other than taxes on Gensync's income;
fees are non-refundable except as expressly provided; and
we may change fees or introduce new charges on reasonable prior notice, effective at the start of the next billing period or renewal term.

If the Customer is on a free plan, Gensync may modify or discontinue that plan on reasonable notice. Nothing in these Terms obligates Gensync to provide the Service without charge.

10. Term and termination; data export and purge

Term. These Terms apply from your first use of the Service and continue until terminated as described here or in an applicable Order Form.

Termination by the Customer. A Customer may stop using the Service and request deletion of its account and organization at any time.

Termination or suspension by Gensync. We may suspend or terminate access to the Service, in whole or in part, if the Customer materially breaches these Terms (including the acceptable-use requirements in Section 6) and, where the breach is capable of cure, fails to cure it within a reasonable period after notice; if required by law; or if continued provision poses a security or legal risk. We may terminate a free plan on reasonable notice.

Effect of termination. Upon termination, the Customer's right to access the Service ends. The Customer is responsible for exporting Customer Content it wishes to retain before termination takes effect, using the export functionality available in the Service.

Deletion and purge. Account and organization deletion uses a soft-delete with a thirty (30) day recovery window during which the organization can be restored. After the recovery window, or upon the Customer's request to purge, the organization's data is permanently deleted, including candidate data, resumes, interview transcripts, and email logs. Permanent deletion is irreversible. Copies may persist transiently in routine backups and are overwritten on our standard backup cycle, and we may retain the minimum data required to comply with law or resolve disputes. Retention is further described in our Privacy Policy.

11. Candidate-facing terms

This Section applies to individuals who submit a job application through the Service ("Candidates"). Candidates apply through public application pages without creating an account.

By submitting an application, you represent that the information you provide is accurate and complete to the best of your knowledge, and that you have the right to submit the materials you provide (including your resume and any details about third parties, such as references). You grant the hiring organization, and Gensync acting on that organization's behalf, permission to store, process, and evaluate your application materials for the purpose of the organization's hiring process, including AI-assisted evaluation as described in Section 7 and in our Privacy Policy.

The organization to which you apply — not Gensync — decides whether to advance, interview, or hire you. Gensync provides the platform on the organization's behalf and does not make hiring decisions. To exercise privacy rights in your application data, follow the guidance in the Privacy Policy: direct access and deletion requests to the hiring organization in the first instance, with Gensync assisting as the organization's service provider.

Duplicate applications to the same job from the same email address may be blocked by the Service.

12. Intellectual property

As between the parties, Gensync and its licensors own all right, title, and interest in and to the Service, including its software, features, user interfaces, and documentation, and all related intellectual property rights. Except for the rights expressly granted to the Customer to access and use the Service during the term, no rights are granted by implication, estoppel, or otherwise. Feedback or suggestions you provide about the Service may be used by Gensync without restriction or obligation to you.

13. Confidentiality

Each party may receive information of the other that is marked or reasonably understood to be confidential, including Customer Content and non-public information about the Service. The receiving party will use the other's confidential information only to perform under these Terms, will protect it with at least reasonable care, and will not disclose it except to personnel and subprocessors who need it and are bound by comparable obligations, or as required by law. This Section does not apply to information that is or becomes public through no fault of the receiving party, was rightfully known without a duty of confidentiality, or is independently developed.

14. Data protection

The parties' respective roles in handling personal data are described in the Privacy Policy: each Customer is the controller of its candidate and hiring data, and Gensync acts as processor or service provider on the Customer's documented instructions, while Gensync is the controller of Customer account and site-operations data. A Data Processing Addendum ("DPA") reflecting these roles, including terms addressing the GDPR and applicable US state privacy laws, is available on request at legal@gensync.ai and, once executed, forms part of these Terms.

15. Disclaimers

THE SERVICE AND ALL AI OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, GENSYNC DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. GENSYNC DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI OUTPUTS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR DECISION. THE CUSTOMER IS SOLELY RESPONSIBLE FOR ITS HIRING DECISIONS AND FOR ITS COMPLIANCE WITH LAWS APPLICABLE TO ITS HIRING PROCESS.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, GOODWILL, OR DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GENSYNC'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE TOTAL FEES PAID BY THE CUSTOMER TO GENSYNC FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. WHERE THE CUSTOMER HAS PAID NO FEES, GENSYNC'S TOTAL AGGREGATE LIABILITY WILL NOT EXCEED ONE HUNDRED US DOLLARS (US$100).

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. These limitations allocate risk between the parties and are a fundamental basis of the bargain.

17. Indemnification

By the Customer. The Customer will defend, indemnify, and hold harmless Gensync and its affiliates, officers, and employees from and against any third-party claim, and any resulting losses, liabilities, damages, and reasonable legal fees, arising out of or related to: (a) the Customer Content; (b) the Customer's hiring decisions and hiring process; (c) the Customer's use of the Service in violation of these Terms or applicable law, including employment, anti-discrimination, AI-in-hiring, and data-protection laws; or (d) the Customer's breach of its obligations regarding candidate consents, notices, and legal bases.

By Gensync. Gensync will defend, indemnify, and hold harmless the Customer from and against any third-party claim, and resulting losses, liabilities, damages, and reasonable legal fees, alleging that the Service, as provided by Gensync and used in accordance with these Terms, infringes that third party's intellectual property rights. Gensync has no obligation for claims arising from Customer Content, from combination of the Service with items not provided by Gensync, or from use of the Service in violation of these Terms.

Process. The party seeking indemnity will promptly notify the other of the claim, allow the indemnifying party to control the defense, and reasonably cooperate. The indemnifying party may not settle a claim in a way that imposes a non-monetary obligation on the other party without consent.

18. Governing law

These Terms, and any dispute arising out of or related to them or the Service, are governed by the laws of the Commonwealth of Virginia, USA, excluding its conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods.

19. Dispute resolution

The parties will first attempt to resolve any dispute informally by contacting each other. If a dispute is not resolved within thirty (30) days of notice, either party may pursue the remedies available under these Terms.

Subject to any conflicting term in an applicable Order Form, the state and federal courts located in the Commonwealth of Virginia, USA, will have exclusive jurisdiction over disputes arising out of or related to these Terms or the Service, and each party consents to the personal jurisdiction of those courts and waives any objection to venue there. Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information. Any claim must be brought within the period allowed by applicable law.

20. Changes to these Terms

We may update these Terms from time to time. If we make a material change, we will provide reasonable notice before it takes effect, for example by posting the updated Terms with a new "Last updated" date or by notifying the Org Admin. Changes are effective on the date stated. If you do not agree to an update, you must stop using the Service; your continued use after the effective date constitutes acceptance.

21. General

Assignment. You may not assign these Terms without our prior written consent, except that a Customer may assign to a successor in a merger, acquisition, or sale of substantially all assets on notice to us. Gensync may assign these Terms to an affiliate or successor. Any other assignment is void.

Entire agreement. These Terms, the Privacy Policy, any DPA, and any applicable Order Form constitute the entire agreement between the parties regarding the Service and supersede prior agreements on that subject.

Severability and waiver. If any provision is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified to the minimum extent necessary. A party's failure to enforce a provision is not a waiver.

Force majeure. Neither party is liable for delay or failure to perform (other than payment obligations) due to causes beyond its reasonable control.

Notices. Legal notices to Gensync must be sent to legal@gensync.ai. We may provide notices to you by email to your account address or by posting within the Service.

Relationship. The parties are independent contractors. These Terms create no partnership, joint venture, agency, or employment relationship.

22. Contact

For legal notices and questions about these Terms, contact Gensync at legal@gensync.ai. For questions about personal data and privacy, contact privacy@gensync.ai. See our Privacy Policy for more on how we handle personal data.